Joyce Maroney
Senior Director, Customer Experience and Services Marketing, Kronos

Twitter @WF_Institute

Joyce Maroney
Joyce Maroney, senior director of customer experience and services marketing Kronos Incorporated. Joyce Maroney is the senior director of customer experience and services marketing at Kronos, where she is responsible for marketing strategy and programs for Kronos services, customer experience and customer advocacy programs.

Maroney is also the founder and managing director of The Workforce Institute at Kronos. She blogs at www.workforceinstitute.org and is a regular contributor to the Huffington Post. She serves as a spokesperson for Kronos and has been quoted frequently in the media on a variety of topics impacting the workforce with comments appearing in, among others, The Boston Globe, Boston Herald, Boston Business Journal, Chicago Tribune, Chicago Sun-Times, Fast Company, Human Resource Executive, SHRM online, Workspan, Forbes, Bloomberg BusinessWeek and on The Wall Street Journal Radio Report.

She has published three management anthologies, Creating the Workforce – and Results – You Seek, and Elements of Successful Organizations, and It’s All About Bob/bie – Strategies for Winning With Your Employees.

Prior to joining Kronos in 2006, Maroney served as vice president of services, products and recruitment outsourcing at BrassRing and has held management positions in marketing, sales, and operations for companies such as Lotus/IBM, Software AG, and Wang Laboratories.

She holds a master’s degree in business administration from Boston University Graduate School of Management, and a bachelor’s degree in biology from Middlebury College.

Programs of the Year: Customer Engagement

Thursday, May 18
2:50-3:30pm