TOP TRACK PICKS FOR THE Customer Experience Leader

The customer experience leader is responsible for creating and improving the customer experience for all products and services in order to ensure the highest possible level of loyalty and satisfaction. These sessions are hand-selected by our service director, Matt Senatore, to provide customer experience leaders with insights on maximizing retention, loyalty and revenue growth.

See Matt’s recommended track sessions below, and click here to view full session details.

Wednesday, May 25 Session: Focus:Presenter(s):
1:30 pm The SiriusDecisions Investment Decisionmaking Process AdoptJeff Lash, Lisa Singer
2:20 pm Third-Party Influencers: Sales and Marketing’s Secret Weapon OperationalizeJulie Ogilvie
Thursday, May 26 Session: Focus:Presenter(s):
1:00 pm Customer Advocacy: Its Impact on Demand Creation AdoptJennifer Horton, Lisa Nakano
1:50 pm Customer Experience in the Channel Adopt, OperationalizeKathy Freeman Contreras, Megan Heuer
2:40 pm Aligning Customer Marketing and Customer Success Adopt, OperationalizeBob Peterson, Lisa Nakano